Refund policy

1. Product Nature

All products sold in this store are digital recharge codes (Tora Coin / Toranoana・Fantia recharge codes). Delivery is complete once the code has been sent to the email address entered at checkout.

 

2. Refunds and Exchanges

Because recharge codes can be used immediately after delivery and cannot be recovered, all sales are final. We do not offer refunds, exchanges, or denomination changes once a code has been sent. Please confirm the platform, account region (Japanese accounts only), and amount before purchasing.

Exception: if, after verification, a code was not delivered, the wrong denomination was sent, or the code is invalid due to our error, we will reissue the code or issue a refund.

 

3. Common Support Cases

Code not received: Codes are sent automatically after payment. If you have not received yours within 24 hours, please check your spam/junk folders, then contact us with your order number and the email used at checkout so we can resend it.

Order not found: Please provide the email address entered at checkout and a screenshot or receipt of your payment (WeChat Pay / UnionPay / PayPal / credit card records, etc.).

Payment shows "successful" but no order found: Please provide the payment time, amount, and transaction ID, and we will verify it against our records.

Code cannot be redeemed: Please copy and paste the code rather than typing it, and note the difference between the digits 0/1 and the letters O/I. If redemption still fails, we will help you verify with the official platform (Toranoana/Fantia), usually within 1–3 business days.

 

4. Contact

For any support questions, please contact us via the store's live chat.